RETURN POLICY
FillFancy values your satisfaction with your purchase and wants to ensure that you are completely happy with your order. As such, we offer a 30-day return and refund policy for all purchases. If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@fillfancy.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@fillfancy.com.
Return Method:
Our option to send us your return: By Mail
How Can Get Your Return Shipping Label:
- Defective: Download & Print
- Customer Remorse: Download & Print
Our Fees For Return Or Refund:
- Damages and issues ( Defective Products ):
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is free shipping. This means your shipping fee is $0.00 and the Re-stocking fee is also $0.00.
- For your responsibility (Customer Remorse):
FillFancy will happily accept returns due to customer remorse. Please inspect your order upon reception and contact us immediately or within 30 days if the item that you purchase by mistake, doesn’t need any more or wrong products so that we can evaluate the issue and make it right. Also, the items need to return to us in the original packaging, unused, and in a resalable condition.
Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. All returns are subject to a 0% restocking fee.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer service team. We are always happy to help you in any way we can.
Legal Name: FillFancy
Address: 1942 Broadway St. STE 314C, Boulder, CO, 80302, United States
Phone: +1-279-667-4250
Mail: support@fillfancy.com